Goo girl chatbot

The way that the chatbot is portrayed to the user plays an extremely important role in determining how the chatbot is .

If the chatbot “speaks” using a lot of slang or generation-specific terminology (known in some parts as “Millennial-speak”), uses poor grammar, has typos, or otherwise comes across as uneducated, this is going to impact the user experience.

In most cases, you want to use standard capitalization.

But I find that using all uppercase letters is a great way to identify a “home” button for your chatbot.

As such, I thought I’d share a few thoughts from my position of having designed several extremely successful chatbots.

First, it’s important to discuss the very name of the entity itself — .

My personal rule is to never use more than three sentences of text before requiring an input from the user.

Chatbots have been around since the 1960s, but it was only in early 2016 that they gained wider attention.

As far as I can tell, it was Mark Zuckerberg himself who solidified the word “chatbot” as the industry standard term for this particular type of interface.

Today, a “chatbot” can be primarily text-based, but increasingly, there are also voice-based chatbots.

As you can see, the button labeled “MAIN MENU” has no emoji (see the section below for how to use emojis), but it is written in all capital letters.

This sets it apart from the other buttons, which is why I don’t use a home emoji (🏠) or any other visual element.

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